400-885-9898
更新于 10:40

客户服务专员(Customer Service Executive)

3.5千-7千
  • 深圳罗湖区
  • 1-3年
  • 大专
  • 招1人

职位亮点

五险一金带薪年假

职位描述

General Description

Communication with clients and our oversea office to get actual routing instruction and costs.

Specific Accountability

1、Receive the booking from the shipper.
2、Create STT no. for the booking and input CBK event in system.
3、All shipper / consignee code must be issue by MDM only, cannot be mis-using it.
4、Must input the booking and schedule details into Tango system when we received the booking of the shipper.
5、Must double check with our destination office through BOV / email and get the routing instruction in each time.
6、Must update the schedule in Tango system and input CGD, SDV, ETF and special event in system.
7、Must fill in the blank of booking & B/L instruction form / remark on notepad of system after receive the instruction of our destination office.
8、Must get the costs with venders and send quotation to client for value add service.
9、Monitor junior and senior staff in daily operation and update their efficiency , fully compliance to related SOP and requirement from internal and external customer . Maintain the service level and keep the operation mistake in minimum . Properly handle complain with pro-active manor and escalate through the correct channel on time .

Skills Required

1、Able to handle I/E docs, operation, consolidation
2、Good command of both spoken and written in English, English CET 4 or above.

Experience and Qualifications
1、College graduated or above
2、1 years or above relevant experience in sea freight forwarding co.

工作地点

深圳市罗湖区人民南路3002号国际贸易中心大厦21楼
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