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直营店销售顾问(Sales Associate)

范思哲(中国)商业有限公司

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职位:销售助理,资深销售助理

店铺:北京国贸 or SKP or 三里屯旗舰店 or 王府半岛店

 

 

岗位职责:

销售:

-达成个人销售目标并为店铺达标做出贡献。

-充分利用品牌和产品知识以支持销售。

-运用提问技巧来了解顾客的需求。

-应对顾客对货品的顾虑和异议。

-采取可行的行动计划,令所有品类的销售机会最大化。

 

顾客服务:

-始终如一的运用标准销售服务流程,确保我们的服务达到并超越顾客的期望。

-以专业的方式在店铺内或者通过电话处理顾客投诉。

-全面有效的跟进顾客相关事宜(顾客投诉及维修等。

 

顾客关系管理:

-通过向顾客介绍成为Versace忠实顾客后所享有的礼遇,来获取顾客的联络信息。

-有效的管理顾客信息,和顾客建立关系,并进行个性化的互动。

-主动运用各种方式和顾客维系长期的联系,使销售机会最大化。

-在店铺负责人的领导下,协助店内各类促销活动的开展。

 

运营:

-完成各项上级分配的运营工作(收货,转货,盘点,库存安排,报表等)。

-确保店铺的形象和货品陈列符合标准。

-参加公司或者店经理发起的会议,培训,陈列,促销,补货和团队建设等活动。

-遵守公司的各项政策和规程。

-遵守工作计划,包括工作时间和考勤。

 

Duties and responsibilities:

Sales Generation:

-Achieve individual objectives and contribute to the achievement of store objectives.

-tilize brand and product knowledge, to develop arguments in selling.

-Implement questioning skills to explore customer needs.

-Handle customer's concerns and objections towards products.

-Take possible actions to maximize the sales opportunity on all categories.

 

Customer Service:

-Implement the standard selling ceremony in a consistent manner, to ensure the service meets and exceeds the customer’s expectation.

-Handle customer complaints in store and over the phone in a professional manner.

-Thoroughly and effectively follow up customer incidents (Complaints repair etc.).

 

CRM:

-Capture customer data by introducing the benefit of being a Versace client.

-Manage customer data effectively to build relationships and personalize future client interactions.

-Proactively take possible actions to maintain a long term relationship with customer and maximize sales opportunity.

-Support the organization of In-store & Promotional events, as per Shop in Charge guidelines.

 

Operations:

-Complete assigned operational duties (Goods receiving, transferring, stock take, stock arrangement, reporting etc).

-Ensure the appearance of the store and products presented are up to standard.

-Participate in meeting and training, VM set up, sales event, merchandise replenishment, team building, initiated by the company or store manager.

-Comply with all company policies and procedures.

-Adhere to work schedule, inclusive of time and attendance.


工作地址:

北京市直营店

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范思哲(中国)商业有限公司

范思哲(中国)商业有限公司