LOCATION: Head Office, Beijing

DIVISION: Sales Excellence

REPORTS TO: Sales Excellence Mgr

MAIN TASKS

DUTIES

• Lead a team to run a CRM upgrade project; bear full responsibility of deployment/roll-out of CRM upgrade project.

• Cooperate closely with Asia Pacific Sales and Marketing Excellence team, top mgmt, all BU heads and S&M, Training and IT personnel on defining and implementing CRM/ETMS campaign in BSP China; organize all task force meeting with cross-function staff.

• Responsible for liaison with vendor in delivering our business need and negotiate with vender how to consolidating the requirement of BSP China into CRM system and find the cost-saving solution.

• Deliver technical training to all categorized CRM users and work closely with Training Team to develop training course about ETMS

• Provide on-going technical support in regular CRM maintenance and optimization producing solution in case of any extra needs.

• Generate regular and customize all kinds of sales analysis report.

• Regularly check and ensure data accuracy in the system.

• Establish a SOP of system database maintenance to ensure system runs smoothly

• Monitor the CRM usage and build up the feedback process of system usage with field force or other department to enhance the system.

• Other projects undertaking assigned by Sales Effectiveness Manager to increase sales force effectiveness.

REQUIREMENT

• Computer related education background/ IT related bachelor degree holder

• More than 2 year ERP/CRM implementation or at least 3 years database management working experience.

• Good grasp of Sybase, SQL server, Access and Web knowledge. To independently design and develop is a plus.

• Strong organizational, systematic, analytical and troubleshooting skill; agile mind; high self-study ability. Work effectively and independently

• Good spoken and written English

• Excellent communication, presentation and interpersonal skills.

• Open, easy-going, conscientious and good team work spirit