Work Location:Beijing, 1 person

Main Responsibilities: 

• Take care of hotline incoming service calls professionally from customers covered Mainland, Hongkong , Taiwan , India , Singapore , and America . 
• Provide phone support answer professionally to solve basic problems related security system.
• Coordinate local CS staff to provide on-site support via email and phone notices for on-site service requirements, and assure all service requirement are distributed and assigned on time. 
• Record all service requirements in Netsutie system in time, and make sure all information recorded accuracy. 
• Perform basic operation to support client to manage their security management system, such as proximity cards add/cancel, badge cards printing etc. 
• Assure call center available to be reached at all times (24X7 hours) and working in high efficiency, and guarantee client satisfaction.

Requirements: 

• Bachelor's degree, English major preferred 
• 2 years experience in customer communications and handling with strong customer service sense and skills abilities. 
• Good communication and coordination, a good team player with strong responsibility.
• Have a passion for customer service, and be able to work on high stress situations to deliver high quality and effective service to our client in need. 
• Excellent listening, oral, reading and written skills in English, communicate with foreign customers expertly. 
• Other languages (Cantonese, Japanese, etc) can be an advantage. 
• Work experience in call center preferred 
• Work experience or knowledge involving in Electronic, Computer, Automatization can be an advantage. 
• Able to do day and night shifts.

职位描述 : 

• 负责专业接听日常所有的客户服务热线电话 , 服务热线涉及中国大陆 , 中国香港 , 台湾 , 印度 , 新加坡 , 美国的客户来电 
• 对于客户提出的基本安防系统问题 , 提供一定的电话支持解决 
• 对于客户提出的到场服务要求 , 呼叫中心座席代表通过电话及邮件形式在规定时间内通知并协调本地客服团队提供服务响应 , 确保服务要求及时被分发到本地服务团队 . 
• 及时并准确地将客户来电情况记录到 Netsuite 系统中 . 
• 协助管理客户的安防系统 , 提供相应的远程支持 , 例如包括系统加 / 减门禁卡 , 打印员工 ID 卡 .
• 确保 ICD 客户服务呼叫中心 24*7 小时高效运作 , 并确保客户的满意度

职位要求： 

• 本科学历 , 英语专业者优先 
• 两年的相关客户服务背景 , 具备很强的客户服务意识及一定的客户服务技巧 
• 具备良好的沟通及协调能力 , 强烈的工作责任心 , 能成为一位很好的团队合作者 
• 具有客户服务热情 , 能够在较强的压力下完成工作 , 并提供给客户高质量 , 高效率的服务 , 确保客户满意度 
• 优秀的英文听说读写能力 , 能熟练与国外客户进行沟通。 
• 懂广东话和日语是优势。 
• 有呼叫中心经历者优先 
• 有电子，计算机和自动化相关知识或工作经验是优势。 
• 能够接受 24 小时倒班制度