Reporting to:  Head of Card Operations

Main Responsibilities / Deliverables:

• In charge of card operation vendor management 
• Monitor and measure the service quality of vendor’s daily process. Track and resolve the related problem 
• Track all vendor expanse and charges and control all vendor related cost.
• Establish and optimize card operation procedure and ensure that all operational processes are strictly followed.
• Ensure all vendors achieve SLAs and make regular vendor evaluation.
• Well coordination with other departments to handle daily work
• Develop and establish procedures with vendor to satisfy all business’s new requirements.

Qualifications, knowledge and experience:

• Bachelor degree or above
• 2-5 years’ working experience preferably in vendor management or project management.
• Good command of English
• Creative thinking and flexible attitude 
• Can work independently and under pressure.
• Strong ability of planning, negotiation and presentation
• Strong process improvement skills and ability to drive change