工作地点：北京

Major Responsibilities 主要职责：

• To monitor and improve sales quality to reduce customer complain ratio.监督并改进销售质量， 减少客户投诉率。
  
• To listen successful outbound calls to ensure selling process is under control. 回听成交客户电话
  
• To feedback unsuitable sales calls and correct advice to team leaders/ supervisor or manager. 适时反馈不当销售电话并给予改正意见
  
• To follow up and ensure the selling problem has been corrected. 跟进并确保销售问题得以改正
  
• To handle customer complain cases. 客户投诉处理

Requirements 职位要求：

• Good PC skills 电脑操作技巧
  
• 1 year telemarketing experience or Insurance customer service experience 一年电话营销或保险客服经验
  
• Good insurance & call centre knowledge 保险及电话营销知识
  
• Reports analysis ability 报表分析能力
  
• Pleasant, open minded & helpful personality 个性开朗， 乐于助人并愿意接纳意见
  
• Good communication & interpersonal skills 良好的沟通技巧
  
• Patient & independent 耐心并可以独立工作