Job Description

• Responsible to monitor, support & execute admin tasks for a domain of customers according to agreed service deliverables.
• Investigates, manages, and reduces incidents though a systematic problem management process. 
• Controls and improve backup and production schedules in collaboration with the customer
• Acts as a technical expert to recommend back-out plans, risk acceptance, and business impact assessments.
• Acts and reports on approved change requests using standard procedures.
• Conducts complex and high availability system shutdowns, restart and recovery following appropriate guidelines
• Acts as a technical consultant in project meetings, as requested.
• Reports to the Service Delivery Workgroup Manager to ensure the successful service delivery for defined customers to the agreed upon SLA, cost and time line.

 

Job Request

• Familiar with at least one of below technologies:
o LDAP (SunOne, CriticalPath, etc.)
o SiteMinder
o IBM Tivoli Identity Manager

• Knowledge about below technologies is a plus:
o WebSphere Application Server
o WebLogic Server
o Oracle Database
o HP-UX

• ITSM/ITIL related knowledge is a plus

• Good English communication skills.
• Ability to manage conflicts (depressurizes the situation; removes personal context and focuses on issues at hand).
• Proven ability to meet deadlines/successful completion of deliverables, ability to handle multi-task under pressure.
• Good teamwork spirits, ability to work with global team.
• Fast Learner.
• Think for customer, work independently with minimal supervision.