Technical Client Support Specialist
公司行业：
公司类型：
公司规模：

职位类别：计算机软、硬件/互联网/IT 金融/银行/保险/证券/投资
工作地点：上海 发布日期：2008-07-16
工作经验：5-10年 最低学历：本科
管理经验：否 工作性质：全职
招聘人数：若干 职位月薪：10000-20000元/月

职位描述/要求：
Technical Client Services are a client facing specialist support and consulting team within the IT business unit of  a world leading company. The team is responsible for pre-sales support and implementation and post-sales support across our entire product set; covering networked desktop, multi-tier enterprise and web based applications. This involves on-boarding clients, training on the operational and technical aspects of our product suite and on-going support for our data feeds and products used by our clients.
 
The team operates as an escalation group from our front line Client Service teams and work with our clients on a daily basis.
 
Job Description:
  • Provide remote assistance for the installation and upgrade of our Microsoft Windows based suite of Risk, Performance and Portfolio Construction products across APAC regions.
  • Prepare and load data into systems for pre-sale and implementation support, where necessary leveraging automation tools and scripting languages.
  • Prepare sales demo kits and client sample code using our product API 's
  • Support the day-to-day production data feed mechanisms supplied by us and used by our clients.
  • Perform testing, both in terms of existing applications on new platforms, or new applications on existing platforms.
  • Prepare and deliver technical and operational training to clients and colleagues – this can be in the form of documentation, FAQ’s, webinars or other web based media.

Skills and Experience required:

  • Advanced 2000/XP/2003 in a network environment.
  • Advanced MS Office, particularly Excel macro/VBA
  • Experience with development/scripting languages VB, C#, C++, perl
  • Good practical, demonstrable knowledge of:
    • database technologies
    • network technologies
  • Excellent communication skills at all levels - able to communicate technical solutions to non-technical users, either in writing, in person, or on the telephone
  • Strong aptitude to learn new technologies and practices quickly
  • Demonstrates initiative and is self-starting, motivated and committed

Qualifications:

  • Bachelor degree (IT, Business, Finance) with 3-5 years’ experience
  • Proficent English
  • Desirable:
    • Experience supporting proprietary software to an external client base (or similar experience)
联系方式：

If you are interested in the above position, please send your English CV today to:
 
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