Operations Service (70%)
• Scan specimen signatures into CESS
• Update new and signing conditions into CESS
• Comply with the Bank’s policies, control and compliance requirements
• Ensure that Service Level Agreements on processing are met.
• Exercise vigilance the performance of duties and report any discrepancies, exceptions, non compliance, unusual and suspicious items immediately to supervisor
• Perform other work related duties as assigned by supervisor or Section Head.

 

Productivity Improvements (5%)
• Identify opportunities to improve productivity, efficiency and service quality and make recommendations to supervisor

 

Housekeeping (5%)
• Maintain and upkeep overall housekeeping standards

 

Customer Service (10%)
• Ensure that all telephone calls are picked up promptly
• Ensure that all requests are attended promptly and politely
• Comply with quality policies and service standards

 

Communications (10%)
• Contribute towards a conducive work environment and teamwork amongst fellow colleagues
• Participate in meetings to resolve work related issues.