Main Responsibilities:

1. Provide training and project support to new salesperson, including:
   Initial presentation, customer requirements prodding, regular visits/contacts to customers for technical issue and service proposal composing etc.
2. Key accounts and project support, including:
   Product/service presentation, proposal implement, competitor product/service and technical information collection and analysis, establishment of customer on-site training and service promotion plan etc.
3. Cooperate with service delivery manager to carry out high-level services and implement key accounts service delivery.
4. Investigate, document and resolve customers’ technical complaints for G-Net web conferencing products.
5. Set up customers’ network and equipments environment, make various tests and service rehearsal on request.
6. Keep well informed about conferencing technical developments, new application and new products.

Qualifications & Attributes:

1. BS or above in computer science, communication, EE or equivalent
2. 3+ years working experience in IT.
3. Knowledge of IP, PSTN network, Firewall (e.g. Nokia, Pix, Checkpoint or ISA2004 etc.), Proxy, Router, Switch and Cisco network equipments, authentication of CCNA will be a plus.
4. Good Microsoft Windows systems operation skill (e.g. Windows2000, XP, 2003 etc.), authentication of MCSE or IT support working experiences will be a plus.
5. Excellent English communication skills, especially reading and writing. CET6 or equivalent.
6. Excellent analytical skill and problem solving skills and ability to learn new technologies quickly.
7. Self Motivated, Thorough, and creative.
8. Capable of working independently as well as part of a team.