工作描述:
Role Summary/Purpose
Responsible for providing the formal technical and clinical support during the sales process within in a limited geographic region or limited industry/product segment. Responsibilities may include providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sales objectives for their geography. Responsibilities may also include ongoing post-sale customer support including on site cl
Essential Responsibilities
- Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
- Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
- Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
- Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
- Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
- Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
Qualifications/Requirements
- Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical
- Demonstrated current basic clinical scanning proficiencies on current products/platforms
- Minimum of 2 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific Proficiency in computer skills in Microsoft Office Suite products
- Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
Desired Characteristics
- Associate’s or Bachelor's degree preferred in related business or technical/clinical field
- Strong presentation skills (public speaking and lecture experience desired)
- Demonstrated ability to understand and present complex material in understandable terms
- Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
- Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
- Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
- Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
- Team oriented with a customer satisfaction mindset
- Ability to multi-task effectively and manage multiple priorities at one time
- Willingness to be flexible/adapt to changing work environments
- Clinical experience in large hospital/university setting preferred
- Three or more years of demonstrated clinical scanning skills in specific modality
- Current GE product experience desired
- Fluency in other relevant languages within territory
