• Carry out on-the-job training to promote the work for bodybuilders
• Advise on enquiries from the service network and assist to solve technical problems.
• Analyze product problems and prepare technical reports
• Monitor the compliance with guideline for repair processes and operation of equipment
• Advice on use of information sources
• Conduct intensive diagnosis training in bodybuilder premise.
• Carrying out mandatory service and repairs on MB - CV at the customers' site
• Advising/supporting customers in respect of technical problems
• Conducting customers talks
• Developing of requesting work instructions
• Instructing in respect of use of the information media
• Verification the stock of approved service products
• Introduce the MB trucks briefly to customers, teach them how to correct use the truck and trouble shooting
• Technical training for body builders, PM, San Yi and so on
• Make training course in accordance with the existing problems of the dealers
• Support and solving technical problems
• Specifying customer complaint
• Tools/special tools needed for the task
• Consulting relevant technical literature
• Preparing field service report
• Determine necessary spare parts
• Debriefing, discussion and analysis with superior
• Monitoring the level of training of service personnel of dealership and customer
• Pre-delivery inspection (PDI) of newly arrived MB – CV and brief training
• At portside
• At customers' site
• Workshops
• Ongoing self training regarding MB - CV new vehicle technology & developments as well as WIS /EPC/DAS Systems.
• Attending technical and non-technical training courses

Qualifications & Requirements:

• Bachelor degree or above, majored in mechanical/electrical in automotive field
• At leas 2 years on-hand work experience in automotive or engineer repair
• High level maintenance, service and repair
• Capability to handle detailed description and analysis of varied test results
• Ability to operate most auto maintenance apparatus and keep them in good conditions
• Good knowledge of English and Microsoft Office applications
• Strong interpersonal skills and teamwork spirits
• A high level of communication & time management skills
• A high standard professionalism and presentation
• Ability to cope with stress