客服经理Customer Service Manager 急！！！
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职位描述/要求：
工作职责：
1. Create, distribute, and analyze customer satisfaction surveys. Use the analysis to develop new programs to help increase general satisfaction.
创建，分发和分析客户满意度的调查工作。利用分析结果开发新方案确保增加客户的满意程度。
2. Design marketing materials, including presentations, brochures, handouts, posters, etc. to increase subscription to the Service Desk.
设计市场开发资料，包括演示，宣传册，海报，告示等，增加对服务台的认识。
3. Help develop new formats and programs to standardize processes across the building.
协助开发新形式和方案用以标准化大厦各项程序
4. Assist in the processing of work orders as needed and address unique customer problems, needs, or situations effectively to resolve raised issues.
协助工作指令的执行工作，针对个别客户的问题，需求和情况有效的解决各类问题。
5. Establish and maintain open relationships with tenants or occupants and ensuring that all services and needs are met and in compliance with leases. Conduct periodic visits, and surveys and develop, implement, and administer effective tenant retention programs.
建立和维护与租户或客户的良好关系确保服务能达到客户的要求。开展定期客户的走访工作，有效的调查和开发，执行和管理客户
6. Bears primary responsibility for creation and maintenance of all site specific documentation including but not limited to property information book, site operating manual and emergency operations manual.
负责主要的现场具体文件的创建和维护工作。包括但不仅限于物业信息簿，现场操作手册和紧急预案手册。
7. Ensure adherence to the approved budget with primary responsibility for variance reporting; forecast cash flow of property; and file required governmental reports.
确保审批的预算与主要责任各类报告一致；物业的现金流动预测，和政府报告等。
8. Ensure regulatory compliance and effective management of risk and liability for both Cushman & Wakefield and client.
确保高纬和业主的责任险和有效管理风险的有效统一。
9. Keep current of all developments in commercial real estate market affecting current or potential value of asset.
保持所有资产市场的供应商的发展的走势影响现存或潜在的资产价值。
10.Hire, train and supervise service desk staff to promote courteous and efficient service delivery. Responsible for employee administration, including performance measurement, salary reviews, setting goals and motivating subordinate to meet goals.
聘用、培训以及监督服务台员工确保礼貌和有效的服务水平。负责员工的管理，包括业绩考核，工资审核，目标设定和激励下属的工作达到要求。
11.Participate in the negotiation of service contracts with outside vendors to achieve the highest levels of performance at the lower cost all in compliance with Cushman & Wakefield’s values, standards and guidelines for business conduct.
按照高纬物业商业操守的规定和管理保准，参与与供应商的谈判工作。确保以最低的成本达到最高的业绩表现。
完成上级交代的其他工作。
联系方式：
1. 大专以上学历，具备良好的英语会话、书写能力 2. 年龄：25-40岁 女性 3. 具有3年以上大型物业管理企业客户服务管理工作经验，熟悉各项工作操作流程 4. 具备良好的职业素质及亲和力，专业知识丰富，全面负责与租户的沟通、处理投诉及协调好部门内部管理等工作 5. 具有团队合作精神及较强的对外组织协调能力，文字、语言表达优良，服从领导安排。 | |||||||||||||
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