Job Summary:

Supervise a small client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
• Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within client organization

Typical Position Pre-requisites:

• BA / BS Required (MBA desirable)
• 4 to 7 years working experience in Tour// Service / Retail industry
• Strong Client Focus and Proactiveness
• Very Good Influencing, Persuading and Project Management Skills
• Working knowledge of statistics and multivariate analysis
• Working knowledge of research techniques and methodologies
• Effective writing skills