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职位描述/要求：
KEY OBJECTIVE • Working within ACS Delivery Centre in Greater China to deliver proactive and reactive technical support to these customers, both onsite or from office • Developing sets of standard deliverables to customers in managing and maintaining environments based on Oracle eBusiness Suite. • Assisting customers to maximize the stability, availability and performance of their critical business systems. • The job is based in Shenzhen. SPECIFIC RESPONSIBILITIES• Proactively working with ACS customers to ensure their successful deployment of Oracle eBusiness Suite • Tasks ranging from Apps Upgrade, performance review, patch analysis, and SR reviews as requested. • Forming effective professional relationships with Oracle Service Delivery Managers, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization. • Providing Assistance to service delivery team in critical situation as requested. • Respond and resolve service requests within Key Performance Indicator targets • Developing high quality, standard deliverables and methods to promote efficient service delivery • Researching and responding to technical enquiries from customers • Maintaining an up-to-date and in-depth knowledge of new products released in the market. • Maintaining product expertise within own area of specialization • Contributing to the continuous development of the team RELEVANT EXPERIENCE and TRAINING • B.A./B.S. in a technical field or equivalent experience required • Minimum 3 years IT experiences, at least 2 years in Oracle Applications administration, providing Apps DBA Support • Proven experience of Oracle eBusiness Suite DBA including System Administration in Oracle Applications 11i and 12 (experience with earlier versions would also be useful) • Oracle eBusiness Suite Architecture including good understanding of technology stack • Server and application sizing and capacity planning • Server and application tuning for performance and scalability • Strong UNIX skills is an additional advantage, preferably Linux, additional NT/Win2K skills useful. • Experience with systems requiring very high levels of availability is a plus • Fluent in English and Mandarin, plus advantage with Cantonese speaking PERSONAL SPECIFICATION• Proven success of working on own initiative and managing client/end users expectations • Excellent problem solving and analytical skills • Ability to work under pressure in escalated situations • Excellent written and verbal communication skills • Self motivated and resourceful • Team work essential • Ability to work as a team player as well as on own initiative • Good presentation skills • Willingness to travel in GC as requested • Oracle Certified Professional qualification an advantage. • Cantonese speaking is an advantage 联系方式：
We offer attractive package as well as good career prospects to qualified candidates. Should you be interested in our above openings, please send your English & Chinese resume to the mailbox at lily.fu@oracle.com as soon as possible. Kindly put the subject title of your email application as: ESRM_Channel_OU_zhaopin, ESR_WDP_OU_zhaopin, ESC_UAS_OU_zhaopin for easy reference. *As the above positions are one of high trust and confidence and provide you with access to confidential client and company proprietary information, pre-employment screening is an essential component of the recruitment process and selection. | |||||||||||||
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