Position:  Service Supervisor Auto & PA – PPA Group

Report To: Manager, After Market China – PPA Group

Location:   Shanghai

Job Summary

Take full responsibility for technical service to internal and external customer.

Responsibility

Take initiative on research and extend technical field
Training and develop the technical team. And build up the case study database
Conduct training to the sales team in new product and new technology
Collect customer feedback to our products and find way out to the possible problem by analysis and research
Conducting monthly and quarterly performance reviews; and
Handling escalated customer complaints.
Responsible for providing troubleshooting for connectivity issues.
Communicate to HQ office on technical matter, be the liaison person between the technical service department in HQ and customers in the region.
Understand technically competitor's activities in the market;

Define technology and product selection criteria based on internal requirements；

Collect Technical intelligence and analyze as many competitor's products as possible to understand about competitor's technology.

Other duties as assigned by management.

Requirements

Education

Bachelor degree or above, in Technical, Electrical, Mechanical or related education

Working Experience

Process more than 5 Years installation, service, maintenance or related experience, Have strong skill in electrical installation and maintenance on industrial machinery equipment. Work in MNC is preferred.

Other Qualifications

Good at English in verbal and oral,

Excellent interpersonal and communication skills, motivational skills.

Good organizational and communication skills;

 Strong analytical and Computer Skills, strong ability to plan and manage time;

Proactive and aggressive in business, Self-driven and result oriented.

Integrity, hard working, self-motivated, open-minded, strong sense of responsibility and accountability;