Title: Technical Support Expert

MAIN PURPOSE OF THE ROLE AND KEY RESPONSIBILITIES:

Execution of technical support tasks (ticket handling, ATMN preparation, preventive service work, etc.), requiring specialist skills within Element Management for the Radio Commander product. The Applicant must :

• work independently, with the responsibility for solving customer problem cases and report according to Technical Support processes,
• share knowledge within the Radio Commander Product Support group and towards GCC and CIT, by delivering input to the common knowledge database,
• participate within emergency (24/7) duty - one week out of every 6 weeks,
• provide trouble shooting manuals, Service Information, etc., when deemed necessary,
• prioritize work based on customer impact and provide on-site expertise at customer site when required,
• proactively ensure that the Customer's RC platform is in a good working state (preventive services),
• provide Customer Acceptance Test Manual and participate in Customer Demonstrations/Trials delivering high level technical expertise.

REQUIREMENTS:

Degree in Engineering (Telecommunications, Electronics, Physics or similar).
Base skills:

Good Knowledge of

• Telecommunication Technologies (GSM, UMTS, IP);
• management Protocols (SNMP, Q3, Corba)
• Knowledge about NE interfaces and management protocols: ATM, Q3, SNMP, Corba, X.25, X.11. Knowledge of DCN related products - CISCO
• telecom standards

Other skills:

• Experience in programming (mainly scripting),
• Operating Systems: well versed in Windows and Solaris
• Tools: ICTS, VITAC and FEKAT well known

Language:

Fluency in spoken and written English language mandatory
At least two years expertise in similar activities in development, system verification or technical support

PERSONAL ATTRIBUTES:

• Dynamic and skilled person
• Flexible working time to adjust to customers needs
• Able to work within a team and to cooperate with other partners