(Based in Shanghai)

Responsibilities:

- Notify customer with Customs Clearance required documents and information in order to achieve high Customs Clearance performance and customer satisfaction
- Provide timely and accurate feedback from customer/Customs in order to update exception COD to XPLD with most recent information for internal /external customer tracking
- Follow up on each major account shipment and to ensure specific delivery time is met
- prepare and hand over import documents timely and accurately to alternate brokers for shipments that is required by customer

Requirements:

- Associate degree in customs administration or relevant discipline
- 2 years in customer service related field with good communication skills
- Basic computer skill for operating internal systems
- Fair English ability in basic communication
- Fluent in Mandarin speaking and one more dialect
- Basic international trade/air cargo shipping Chinese trade/Customs regulations