Handle incoming calls for PODs, complaints, claims, service guarantees, price quotation, service information, export shipments exception, pick up, etc.
Identify and record concerns on service issues
Coordinate with other departments and operations in order to provide special arrangement to customer
Recommend solutions to service concerns/problems to higher authority
Collect data and compile report in order to provide information to management for update performance and analysis, as to plan and enhance Customer Service Center operation

Requirements:
College degree or above with at least 2 years relevant experience
Typing speed at >30 wpm
Good command of written and spoken English
Good telephone manners
Patient and pleasant personality
Ability to handle difficult customers
Problem Solving / Trouble shooting skills
Independent and result oriented