Technical Support Engineer

The position is for a Technical Support Engineer in the GSS (Global Support Services) division of Red Hat to provide technical support to greater China and global customers. A senior position may be offered depending on the profile of the candidate. As a part of the responsibilities, the candidate is expected to:

• Answer telephone hotline and web based inquiries from customers regarding Red Hat software
• Analyze problems with non-functioning software to identify problem areas and recommend corrective actions
• Use professional concept and exercises judgment within defined procedures
• Have an understanding of different installation methods, networking, firewall, security, clustering, web servers, and any database

Requirements

• Two or more years of experience (5+ for senior) in troubleshooting, debugging, and configuration of different applications especially related to Linux.
• Deep understanding of Linux/Unix and Open Source
• Understanding of Operating Systems especially Linux, programming languages and Software Engineering.
• Specific experience in Kernel, TCP/IP, LDAP/NIS, NFS, SAMBA, TCP/IP. Enterprise Hardware (like SAN/NAS) a plus
• Good knowledge on Java, J2EE or JBoss a plus
• Well developed reading, writing and speaking Mandarin Chinese and English skills
• Fluent Cantonese speaking a plus
• Ability to convey information concisely and clearly to all levels of clients
• Prior experience in a support role is preferred
• Active participation in LUGs (Linux Unix Groups) and Open Source Projects will be an added advantage
• Senior engineers are expected to lead small teams and mentor junior people.
• Degree preferably in a scientific, technical or Computer Science.