Reporting to: Sales Support Manager, Great China

Role Description:

This role is primarily focused on managing customer product, training and project service orders, fulfilment and invoicing. In addition, the potential candidate will work with the Bentley Sales to maximize Bentley’s revenue opportunity in Greater China through effective management and administration of SELECT contracts.

The expectation is that as Bentley’s internally used applications transition to SAP CRM, Sales Support’s role will shift to less administration and more Sales Support, especially in driving recurring revenue of SELECT.

Responsibilities:

• Order processing - release Quotation to Order or Contract, order change in SAP CRM to trigger fulfilment and billing/invoicing customer;
• Contract Management - administration, review, and analysis of contracts to ensure compliance with contract specifications, company policies, and government regulations;
• Entering contracts into system and maintaining customer pricing information, SELECT contract renewal, quotation, billing and cancellation in SAP CRM;
• Coordinating the delivery of product, fulfilment documents and local invoice to customer;
• Day to day handling order/contract fulfilment issues, like customer credit block, license issue via license tool, etc;
• Ensuring effective communication with regional Account Manager, eSales team, Channel Management team and the downstream functions, like Account Receivable and Account Payable to enhance the efficiency and quality of work;
• Support and implement the global process and system;
• Data clean-up in SAP regarding license issue, Business Partners, etc;
• Monitoring key business reports and provide value-added service to Sales team via regular reporting;
• Other jobs assigned by the manager.

Education/experience/skill requirements:

• BS/BA in Management, International Business or equivalent related business experience.
• At least 18 months to three years of Order Management, Contract Management experience is desirable.
• Experience in CRM & SAP, or an equivalent ERP
• Fluent in English & Mandarin
• Teamwork
• Detail orientation
• Analysis
• Work under pressure

Decision Making Authority:

• Day to day management for Greater China customer orders and contracts

Problem Solving Responsibility:

• Identify critical issues and find out solutions, and report to the manager if escalation or decision-making is required.