Summary:

This position will be responsible for the efficient and effective collections processes of DNAF's retail portfolio, ensuring that there is strict adherence to all Chinese legal & regulatory requirements, as well as ensuring that all of DNAF's interests, policies & procedures are always followed in accordance to company guidelines and that the Company's interests are never compromised.

Job Responsibilities

- Ensure all delinquent contracts are followed in an effective and efficient manner, by focusing on delinquency control, portfolio management, and collection productivity, while maintaining customer satisfaction.
- Administer and maintain all collections processes in accordance with all Chinese legal & regulatory requirements, as well as adhering to DNAF's corporate standards & policies.
- Process data in the CMS system in accurate and efficient manner to ensure the job quality and data integrity.
- Conduct overdue telephone collection as directed by collection supervisor
- Field visit for overdue account customers-Conduct overdue telephone collection as directed by collection supervisor for customers
- Assistant to make collection report and improve the regulation
- Build good and professional customer service attitude and maintain the good customer relationship

Job Requirements

- At least 1-2 years collections experience preferably within finance company, retail bank or guarantee companies.
- Having experience in litigation priority
- Having experience in home collection
- Strong problem solving ability
- Analytically minded with good planning skills
- Good summarizing ability

概况：

主要负责东风日产汽车金融公司的零售贷款的催收，在遵守中国的法律法规的前提下，按照东风日产的政策和业务操作程序执行，保障东风日产公司的利益，确保催收业务的有效性

岗位职责：

- 确保所有拖欠合同，其次通过对拖欠控制，收集信息的有效性来维护客户的满意度。
- 管理和维护所有的催收过程中，要根据中国的法律法规和监管要求，并坚持东风日产的企业标准和政策。
- 在CMS系统中保证过程数据的准确和有效的方式，确保工作质量和数据的完整性
- 根据催收主管的指派，对逾期客户进行电话催收。
- 通过实地访问，对逾期付款人未付款项进行追讨。
- 协助进行催收相关流程以及工作手册的开发
- 协助部门进行催收业务的报表，规章制度的改善。
- 树立良好的专业化客户服务意识，保持良好的客户关系。

要求：

- 至少一到两年的催收经验，有财务公司，零售银行，担保公司优先
- 有上门催收经验。
- 有诉讼经验优先
- 拥有较强解决问题的能力
- 优秀的计划习惯，并可以细致的分析
- 良好的总结能力