工作地点:微软全球技术支持中心(GTSC)

Responsibilities:
-Provide General and Targeted coding of incident, and communities data in collaboration with the SPM for released and Beta products.
-Perform limited Usability and Supportability testing for release and Beta products.
Knowledge requirements:
Master Windows Vista support knowledge including:
-Base Technologies, Support Tools
-Internet Explorer
-Media Player
-Networking
-3rd Party Applications
-Setup, Hardware
-Movie Maker
-Security
-Media Center
-Messenger, Office General, Word, Excel, OE