Description

General Purpose
Manage project or sub project of low risk. Lead sub project team for small and/or less complex accounts. Plan and monitor delivery phase of sub project.

Main Responsibility Area
Plans and manages execution of the project or sub project accoding to budget. Leads sub project team. Manages time, quality, progress, cost, risks, and internal and external resources. Ensures that all project milestones are met by using global processes, tools and interfaces. Acts as customer interface in own responsibility area.

Scope
Individual Contributor - Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. - Managerial/Supervisory - Direct supervisory responsibilities for people. Typically lowest level of Solid Line Manager. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision making typically according to established solutions.

Impact
Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Key Tasks
Service Product Concept Phase:

• Develop and maintain a deep understanding of the organizations´ capability to serve CMO CARE TCO and TPO Services Products
• Consult the TPO and TCO Global Management on the system, process and structural impact of new TPO or TCO services products
• Ensure and coordinate service and support readiness efforts for CMO CARE TCO Services and TPO Services Products across the sales areas/sales clusters/sales units
• Identify possible delivery improvement potentials, develop and roll out appropriate change projects - Interface to DS & CES on Services Products business requirements
• Manage the roll out roadmap on all Services products

Service Product Deployment Phase:

• Lead TCO and TCO services product implementation until launch. This includes all standard project management activities from team identifying and building, to project planning and execution as well as reporting to the Steering Committee on progress, risks and mitigation activities.

Service Product Execution Phase:

• After launch services and support delivery review and improvement activities
• Monitor SLA achievement
• Monitor cost achievement
• Feedback on current performance and performance gaps.

Network
DS, CES, Processes, Service Operations, Support Operations, E-Support Global, Business Controlling, BG Care, CMO Sourcing & Procurement, CMO Indirect Sourcing, CMO Legal, CMO Country Care, Life Time Relationship Management team, Logistics

Qualifications

Individual Portfolio
Relevant experience. Key contributor, recognised specialist. Degree.

Environment
Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Some collegial or consultant interaction.

Competencies
Managing Projects; Deciding & Initiating Action; Leading & Coaching; Team Working; Relating & Networking; Learning & Discovering; Presenting & Communicating; Creating & Innovating; Customer Focus; Managing Pressure & Setbacks; Care Business Understanding;