Job Responsibilities

• To Handle customer service such as product inquiries, account opening/maintenance, financial transaction, service issues/problems
  
• To outsource and develop affluent market prospects through different channels
  
• To proactively sell and cross-sell consumer banking products and services to targeted customer to meet their financial needs
  
• To achieve the pre-set sales and service goal under increasing customer demand and keen market competition
  
• To establish, maintain and manage good relationship with customers and ensure customers have a consistent, superior Citibanking experience through delivering highest level of service
  
• To strictly abide by the requirements of compliance & internal control on sales activities

Requirements:

•  High Integrity
•  University graduate with minimum 2-3 years’ working experience in banking, sales and client service environment 
  
•  Knowledge of banking products and services and related branch operations and procedures, system and technology 
  
•  Goal oriented and able to work under pressure 
  
•  Good service attitude, strong sales-driven and persuasive 
  
•  Good interpersonal, communication and telesales skills 
  
•  Knowledge on compliance and security policies and procedures 
  
•  Knowledge on financial market and economic trend