To Handle customer service such as product inquiries, account opening/maintenance, financial transaction, service issues/problems
To outsource and develop affluent market prospects through different channels
To proactively sell and cross-sell consumer banking products and services to targeted customer to meet their financial needs
To achieve the pre-set sales and service goal under increasing customer demand and keen market competition
To establish, maintain and manage good relationship with customers and ensure customers have a consistent, superior Citibanking experience through delivering highest level of service
To strictly abide by the requirements of compliance & internal control on sales activities
Requirements:
High Integrity
University graduate with minimum 2-3 years’ working experience in banking, sales and client service environment
Knowledge of banking products and services and related branch operations and procedures, system and technology
Goal oriented and able to work under pressure
Good service attitude, strong sales-driven and persuasive
Good interpersonal, communication and telesales skills
Knowledge on compliance and security policies and procedures
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