• To lead the counter team to provide transaction and operation service to customers and maintain up good ATM service
• To override/authorize transactions in operation system
• To coach team members on new products and updated procedures
• To review Department Control Function Checklist log to ensure the completeness and correctness of operations
• To assist BSM to ensure highest level of service quality and act as deputy in his/her absent;
• To ensure compliance to regulatory and internal control standards and operational procedures are strictly adhered to

Requirements

• High Integrity
• University graduate with 3-4 years work experience in banking operations
• Work knowledge of bank product and financial service transaction.
• Excellent communication, interpersonal and problem-solving skills
• Self–starter, customer oriented, initiative and good team worker
• Fluent in both oral and written English
• Sound knowledge in local authorities (CBRC, PBOC, SAFE) regulations
• Excellent PC skills, especially in Word, Excel etc.