• To Handle customer service such as product inquiries, account opening/maintenance, financial transaction, service issues/problems
• To outsource and develop affluent market prospects through different channels
• To proactively sell and cross-sell consumer banking products and services to targeted customer to meet their financial needs
• To achieve the pre-set sales and service goal under increasing customer demand and keen market competition
• To establish, maintain and manage good relationship with customers and ensure customers have a consistent, superior Citibanking experience through delivering highest level of service
• To strictly abide by the requirements of compliance & internal control on sales activities

Requirements:

• High Integrity
• University graduate with minimum 2-3 years’ working experience in banking, sales and client service environment
• Knowledge of banking products and services and related branch operations and procedures, system and technology
• Goal oriented and able to work under pressure
• Good service attitude, strong sales-driven and persuasive
• Good interpersonal, communication and telesales skills
• Knowledge on compliance and security policies and procedures
• Knowledge on financial market and economic trend