个人金融银行-Branch Services Manager
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职位描述/要求：
Responsibilities
- To be responsible for daily operation and transaction work and ensure the work is efficiently and accurately completed on time and meets the standard
- To oversee the service quality of the branch and deal with customers’ complaints to ensure high quality service is delivered
- To train, groom and develop operation and branch service team members through consistent and regular coaching and mentoring
- To ensure operation and branch service team members strictly adhere to the regulatory and compliance requirements and internal control standards
- Effective capacity/ workflow management
- Assist BSG head, BM in managing cost dynamics, identifying opportunities to rationalize resource utilization, to complete the ad-hoc operation project.
- Coordinate branch security, admin. Job and other general service items
Qualification
- University graduate with min. 5 years work experience in banking operation, preferably in retail banking area
- Customer oriented and has min. 2-3 years experience in leading an operation or service team
- Good people management skill.
- Work knowledge of bank product and financial service transaction.
- Excellent communication, interpersonal and problem-solving skills.
- Fluency in English, both spoken and written.
- Sound knowledge in local authorities (CBRC, PBOC, SAFE) regulations
- Good computer skill
联系方式：
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