To be responsible for daily operation and transaction work and ensure the work is efficiently and accurately completed on time and meets the standard
To oversee the service quality of the branch and deal with customers’ complaints to ensure high quality service is delivered
To train, groom and develop operation and branch service team members through consistent and regular coaching and mentoring
To ensure operation and branch service team members strictly adhere to the regulatory and compliance requirements and internal control standards
Effective capacity/ workflow management
Assist BSG head, BM in managing cost dynamics, identifying opportunities to rationalize resource utilization, to complete the ad-hoc operation project.
Coordinate branch security, admin. Job and other general service items
Qualification
High Integrity
University graduate with min. 5 years work experience in banking operation, preferably in retail banking area
Customer oriented and has min. 2-3 years experience in leading an operation or service team
Good people management skill.
Work knowledge of bank product and financial service transaction.
Excellent communication, interpersonal and problem-solving skills.
Fluency in English, both spoken and written.
Sound knowledge in local authorities (CBRC, PBOC, SAFE) regulations
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