Major Responsibilities:

• Responsible for all technical problems with BMW cars in the market.
  
• Monitors goodwill expenditure of the dealers in the region and assures that they confirm with BMW AG standards.
  
• Develops measures to reduce the goodwill cost of BMW AG with respect to customer satisfaction.
  
• Assures, together with the Area Aftersales Managers, that the dealers in the market are establishing their own adequate goodwill budget.
  
• Implements necessary technical innovations according to market requirements.
  
• Assures together with local authorities that BMW products and innovations such as radio and communications systems, navigation systems, aerodynamic kits, wheels and tyres can be introduced in the market.
  
• Conduct anonymous workshop tests in the markets.
  
• Responsible for the technical guidance of Service Support Team employees in the region.
  
• Support all NSC China staff with technical expertise.

Basic Requirements:

• Diploma in Business Administration, technician or engineer with working experience.
  
• Fluent in Chinese and English
  
• Good knowledge of PC Software in MS- and BMW applications.
  
• Experience in a company advisory role.
  
• Detailed knowledge of all processes of engineering, as well as their link to crossover functions.