Main Objectives:

To provide customer service support & process daily order entry cum shipment arrangement

Main Tasks:

• To download & process daily order via VHV, ICS
• Co-ordination of out-going shipment inclusive of cargo bookings, documentation & liaising with warehouse personnel for dispatching of cargo as well as to ensure all procedures are in compliance with the export requirements
• Monitor customer order receipts according to order Cut-Off plan
• Arrange for Fumigation, Country of Origin certificate, DG permit if required
• Monitor and follow up payment from customer
• Processing of claims via RDA:- if required, save photos in claim file for investigation- arrange for scrapping and return of parts, update RDA- initiate credit / debit note to customers
• New part number creation
• Order maintenance for obsolete, substitute parts according to backlog report and correspondence - inform customer of changes and attend to enquiries (eg. Parts status and availability)
• Prepare lead time report

Know How:

Educational Background:

• Degree or Master
• Professional Experience / Knowledge of industry branch:
• 3-4 years experience in customer service with logistics background. Preferably automotive industry
• Additional Knowledge (languages, IT applications):
• Languages: English, Mandarin
• MS Office, Basic knowledge in Warehouse Management Systems
• Good IT knowledge

Personal Attributes:

• Detailed, accurate, hard-working, reliable, independent, multi-tasking, flexible and able to work under pressure, open-minded and willing to work in multi cultural environment