Location: Shanghai

The Tech Lead will be responsible for improving the technical quality of the support group in Visual Studio related development tools and .Net based development technologies area by organizing readiness program, coaching and providing high-quality service delivery on both customer support and customer enablement activities.

• Team Readiness and  Engineer Technical Mentoring

Define technical readiness roadmap and prepare guidance
Contribute technical feedback for performance evaluations of SP's
Provide technical mentoring to support engineers  
Identify and make additional technical and business recommendations 
Participate in highest-level technical discussions with Cluster team to resolve product issues and represent dev community segments.

• Service Delivery Provision

Facilitate the timely resolution of customer issues.
Facilitate issue escalations with engineers in collaboration with the team manager.
Ensure engineers meet issue wellness guidelines, with an emphasis at the Product Unit level.  
Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. 

• Knowledge Sharing Contribution

Conduct regular technical triages and issue reviews.
Consult, collaborate and take escalations when necessary.
Lead cross-technology virtual efforts to assess future needs.
Drive the development and management of content for the team. 
Makes effective technical presentations to small and medium-sized audiences,  both internal and external.   

KNOWLEDGE AND SKILLS:

• BS in Computer Science or equivalent experience required.
• 3+ years of dev experience supporting large enterprise deployments.
• In depth knowledge of Visual Studio related development tools and .Net based development technologies, asp.net is required.
• Familiar with database is a plus.
• Good communication skill, good English-language skill and good service skill are expected