Location:Shanghai

JOB DESCRIPTION:

- Represent Microsoft and communicate with Microsoft enterprise customers across the Asia region via telephone, written correspondence, electronic service or customer visits in regard to finding solutions for technically complex problems identified in Microsoft software products.
- Effectively manage relationships with multiple customers, Technical Account Managers, Critical Problem Resolutions and other internal MS resources as these problems may not only be technically complex, but politically-charged situations;
- Accurately document incidents, report customer suggestions and technical issues (bugs) to product development and writing technical articles;
- Provide 24*7 support on mission critical problem for enterprise customer
- Use trace analysis, and other sophisticated tools to analyze problems and develop solutions to meet customer needs.

KNOWLEDGE AND SKILLS

• University Degree in Computer Science, Electronic Engineering or equivalent experience.
• Experience with Microsoft SQL Server, Windows operating system
• Good programming skill
• Ability to learn new technology at a rapid pace
• Excellent English communication skills
• Solid problem solving skills.
• MCDBA or MCSD is preferred