Location: Shanghai

JOB DESCRIPTION:

MAIN RESPONSIBILITIES:

1. Provide the quick and accurate solutions to the problems from the customer involving in-depth Microsoft product knowledge while ensuring high customer satisfaction;
2. Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
3. Follow daily operation guideline and involve in knowledge base enrichment;
4. Effectively manage relationships with multiple customers, Technical Account Managers, Critical Problem Resolutions and other internal MS resources as these problems may not only be technically complex, but politically-charged situations;
 
Skills and Knowledge Requirement

1. Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience.
2. Clear analytical logic and strong problem troubleshooting skills
3. Outstanding communication skill, personal awareness; Strong verbal and written English skills; CET 6 or above.
4. Self-motivate and must be a strong team player with a “can-do” attitude
5. Have great passion on technology, be willing to study new knowledge in industry
6. Have great passion on service, love to be service people.
7. 2+ years working experience on Microsoft Windows Server products, Active Directory and TCP/IP Networking in large enterprise environment (refereed), including
-     Enterprise IT solution deployment, or
-     Enterprise company IT infrastructure administration, or
-     Enterprise networking and Microsoft Windows Server products troubleshooting
8. In-depth knowledge and skills on Windows 2000/2003, network operating systems, directory service, and TCP/IP family protocols (refereed).
9. Either of the following knowledge or skills is a plus:
-     PKI/Certificate, Windows RPC
-     C/C++ and Windows Scripting.
10. Experience of customer service and technical support is a plus.