Job Title:
Technical Support Engineer
Department:

Developer Support for Internet (Web & .NET enterprise server)
Job Requirement：

• Bachelor Degree or Master Degree with 2+ years of software project experience
• Good development skills on C++ / .NET; knowledge in SDK would be an advantage
• Good understanding on network: TCP/IP & HTTP
• Some experience in Web/Browser, Enterprise Application Integration project
• Good command of English in oral and written;
• Enterprise experience, and troubleshooting skills preferred;
• Positive-thinking, team-working, quick-learner, self-challenging;

Main Responsibility：

• Provide technical support to Asia Pacific region premier and professional customers by answering inquires, assisting customer incidents and going onsite to enterprise customer for problem resolution on a timely basis
• Provide pre-emptive support through KBIS, technical articles and sample programs.
• Uphold consistent processes and case handling standards according to standard
• Participate in projects that benefit the Product Support Services (PSS) Department.
• Working hour is 5*8, but would take turn to join with team members to standby 24*7 for enterprise customer on their mission critical proble