PDM support expert
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上海创景管理咨询有限服务公司
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职位描述/要求：
Position Title: PDM Expert
Reporting to: IM Shanghai Operations Team Manager
Education: University/MSc or corresponding experience
Accountabilities:
W enhances the business of its customers by providing them with complete lifecycle power solutions. When creating better and environmentally compatible technologies, W focuses on the marine and energy markets with products and solutions as well as services. Through innovative products and services, W sets out to be the most valued business partner of all its customers. This is achieved by the dedication of more than 16,000 professionals manning 150
W locations in 70 countries around the world. W is listed on The Nordic Exchange in Helsinki, Finland.
W is now in process of implementing global W Product Data Management (PDM) service. W PDM will consist of the Siemens/UGS Teamcenter Engineering application, a multi site environment in Europe and Asia, and more than 5000 users globally by the end of 2011.
W Information Management (IM) is looking for IT professionals to help the four-year PDM implementation Program, to support the W PDM users all over the world and to coordinate the PDM information, project management and support activities in a new team that will be established in Shanghai. We prefer enthusiastic candidates with a can-do attitude, experience in global business environment, Teamcenter knowledge and interest towards W’s business.
We can offer you a challenging PDM environment, opportunities to work together to build a common PDM solution and to learn and develop yourself in a modern and global IT department of a successful company.
Accountabilities
§ Management of PDM support requests. Resolving of requests together with the originator, PDM Program, PDM Key Users in Europe and Asia and W Helpdesk in Bangalore, India.
§ Coordination of PDM implementation activities in Shanghai
§ Coordination of global PDM testing, support and training as agreed with the W PDM Program
§ Development of the PDM activities in Shanghai.
Required skills, attitude and knowledge
· Experience from Teamcenter or other PDM applications
· Experience from a global business environment· Customer service and troubleshooting skills· Basic IT project management skills
· Understanding of modern IT service support and delivery processes (ITIL)
· A friendly can-do attitude.
· Excellent spoken and written English.
· Willingness to travel to W PDM sites in Europe 1-2 times a year for 1-2 weeks at a time
Responsibilities:
Main responsibilities:
· Resolving of advanced and complex Teamcenter application incidents, problems and errors in collaboration with W Helpdesk, users, key users, HP, W IM teams and PDM Program
· Providing Teamcenter instructions & workarounds to users
· Monitoring & reporting Teamcenter application volumes, loads, usage and performance
· Teamcenter parameter maintenance
§ Teamcenter application patching
§ Support for Teamcenter change management
§ Updating the PDM Knowledge Base according to proven incident resolutions
§ Transferring PDM knowledge to Helpdesk and Key Users globally
Measures:
§ Key Performance Indicators§ Service Levels
§ User satisfaction
Development responsibilities:
§ Development of own work practices as agreed with team leaders and IM Shanghai Team Manager
Authorities:
§ Decision making in the assigned process according to work instructions
Skills and Competencies:
Personal skills: Target level:
Communication skills & Customer relations
-Cooperative skills
-Cost effectiveness
- Culture knowledge
- -Financial knowledge
- -Meeting facilitation
- -OpExS (Quality and environment)
- Presentation skills
- Reporting skills
- Self Management
- Teamwork skills
- PCIM applications and tools
- English
Management and leadership competencies:
Leading the business:
Strategic planning and target setting
- Change management
- Leading people:
- Team building
- Communication
- Delivering results:
- Management skills
- Problem solving and decision making
Professional Skills:
Processes / concepts
Key Business Process
KP-17
ITIL
Service Transition
Training Concept
MDM Concept
IM Project Management Guidelines
CIP process
Key User
Technologies/solutions
PDM Technical Knowledge
Application Management
Tools
IDM
MS Project
EMeeting
SAP
联系方式：
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| 上海创景管理咨询有限服务公司 | ||
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Shanghai Perspective Consulting (SPC) is a recognised and reliable executive search firm, established in China in 2003. Over the years we have developed solid experience in recruiting for a wide range of industries and can boast a network that spans the whole of China.
With 2 active local offices, in Shanghai and Beijing, we are well placed to provide a quality service to our clients through a team of 10 consultants and assistants. Over the last 12 months we have successfully completed in excess of 100 assignments. 80% of our clients are from the US / European multinationals and the others are Foreign Joint Venture companies
Our team of consultants are all local talents and have developed a strong network and knowledge of the local market. They are able to fully utilize all resources in order to provide our customers with an effective and efficient response.
We see our role as a bridge between employers and employees. We provide insight and information to employers and one-on-one counseling to employees to ensure that they are aware of the company’s culture, organization structure and long term strategy. We find that this ensures for a long-term relationship between the two parties.
Our strengths have been in the following areas: -
1. Accounting and finance
2. Engineering
3. Production
4. Marketing
5. Supplier Chain and logistic
6. Sales
7. IT （SAP,ERP and Software Developer）
Our client base is predominantly from the following industries:-
1. Automotive
2. Engineering (Mechanical & Electrical)
3. Media including Publishing and Advertising
4. Petroleum-chemical
5. Legal
6. International Trading Company | ||
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