PDM support expert
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职位描述/要求：
Position Title: PDM Expert
Reporting to: IM Shanghai Operations Team Manager
Education: University/MSc or corresponding experience
Accountabilities:
W enhances the business of its customers by providing them with complete lifecycle power solutions. When creating better and environmentally compatible technologies, W focuses on the marine and energy markets with products and solutions as well as services. Through innovative products and services, W sets out to be the most valued business partner of all its customers. This is achieved by the dedication of more than 16,000 professionals manning 150
W locations in 70 countries around the world. W is listed on The Nordic Exchange in Helsinki, Finland.
W is now in process of implementing global W Product Data Management (PDM) service. W PDM will consist of the Siemens/UGS Teamcenter Engineering application, a multi site environment in Europe and Asia, and more than 5000 users globally by the end of 2011.
W Information Management (IM) is looking for IT professionals to help the four-year PDM implementation Program, to support the W PDM users all over the world and to coordinate the PDM information, project management and support activities in a new team that will be established in Shanghai. We prefer enthusiastic candidates with a can-do attitude, experience in global business environment, Teamcenter knowledge and interest towards W’s business.
We can offer you a challenging PDM environment, opportunities to work together to build a common PDM solution and to learn and develop yourself in a modern and global IT department of a successful company.
Accountabilities
§ Management of PDM support requests. Resolving of requests together with the originator, PDM Program, PDM Key Users in Europe and Asia and W Helpdesk in Bangalore, India.
§ Coordination of PDM implementation activities in Shanghai
§ Coordination of global PDM testing, support and training as agreed with the W PDM Program
§ Development of the PDM activities in Shanghai.
Required skills, attitude and knowledge
· Experience from Teamcenter or other PDM applications
· Experience from a global business environment· Customer service and troubleshooting skills· Basic IT project management skills
· Understanding of modern IT service support and delivery processes (ITIL)
· A friendly can-do attitude.
· Excellent spoken and written English.
· Willingness to travel to W PDM sites in Europe 1-2 times a year for 1-2 weeks at a time
Responsibilities:
Main responsibilities:
· Resolving of advanced and complex Teamcenter application incidents, problems and errors in collaboration with W Helpdesk, users, key users, HP, W IM teams and PDM Program
· Providing Teamcenter instructions & workarounds to users
· Monitoring & reporting Teamcenter application volumes, loads, usage and performance
· Teamcenter parameter maintenance
§ Teamcenter application patching
§ Support for Teamcenter change management
§ Updating the PDM Knowledge Base according to proven incident resolutions
§ Transferring PDM knowledge to Helpdesk and Key Users globally
Measures:
§ Key Performance Indicators§ Service Levels
§ User satisfaction
Development responsibilities:
§ Development of own work practices as agreed with team leaders and IM Shanghai Team Manager
Authorities:
§ Decision making in the assigned process according to work instructions
Skills and Competencies:
Personal skills: Target level:
Communication skills & Customer relations
-Cooperative skills
-Cost effectiveness
- Culture knowledge
- -Financial knowledge
- -Meeting facilitation
- -OpExS (Quality and environment)
- Presentation skills
- Reporting skills
- Self Management
- Teamwork skills
- PCIM applications and tools
- English
Management and leadership competencies:
Leading the business:
Strategic planning and target setting
- Change management
- Leading people:
- Team building
- Communication
- Delivering results:
- Management skills
- Problem solving and decision making
Professional Skills:
Processes / concepts
Key Business Process
KP-17
ITIL
Service Transition
Training Concept
MDM Concept
IM Project Management Guidelines
CIP process
Key User
Technologies/solutions
PDM Technical Knowledge
Application Management
Tools
IDM
MS Project
EMeeting
SAP
联系方式：
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