Client Service Assistant客户服务助理

Job Descriptions 工作职责

Assisting to verify applications and communications of client’s information with the insurer and insured;

负责投保书的审核及客户信息的沟通；

Assisting the following up services including cancellation & addition, changing，endorsement and the like operations;

负责保单生效后的各项服务，包括办理加减保、变更、批单等各项业务操作;

Assisting to solve the complaints from client to ensure satisfactory services for client;

协助解决客户投诉问题，确保客户得到满意的服务；

Facilitate problem resolution and assisting 24-hr Hotline to increase customer’s satisfaction;

提供问题解决方案，协助24小时热线服务，增加客户满意度；

Enhance customer fidelity and relationship.

提高客户忠诚度，维护良好的客户关系。

Requirements任职要求:

Diploma Degree or above;

大学专科以上学历；

Have hospital/clinic experience, foreign hospital/clinic preferred;

具有医院/诊所相关的工作经验，外资医院/诊所经验优先；

Enthusiastic for work and sense of responsibility, good communication ability;

具有高度的责任心和工作热情，良好的沟通协调能力；

Excellent spoken and written English level

具有较高的英文听说读写能力。

Those who possessing Insurance Broker License is preferred

拥有保险经纪人资格证书者优先。