Customer Service Assistant客户服务助理
|
|
| ||||||||||||
职位描述/要求：
Responsibilities:
· Create sales order in ERP system –SAP in compliance with internal control standards. Raise any issues & concerns in daily transaction to management & ERP support team for resolution and future design.
· Generate required documents & reports: Proforma for Order, Invoice, Sales order tracking report, Customer list, etc. regularly or on demand.
· Establish & maintain harmonious relationship with authorized customers via daily communication, customer visit & interface meeting. Understand and satisfy their business requirements.
· Log & track customer incoming payment as well as due/past due amount to ensure customer order timely delivery.
· Create delivery upon sales order release and notify plant warehouse or 3rd party warehouse and designated carrier to arrange physical delivery.
· Ensure customer orders are being handled incompliance with within policies and procedures;
· Communicate professionally , efficiently with all other teams including Data management, Credit, Physical logistic, Service operation for order confirmation, credit release ,material allocation etc.
· Assist CFT manager in identifying, analyzing process areas that require improvement.
· Handle Equipment installation register
· Monitor customer direct parts orders/per call /Service Agreement billing in SAP
Requirements:
o Cantonese Speaker with CET 4 or CET 6
工作职责:
· 按照公司内部控制标准在ERP系统- SAP中建立销售订单; 在日常操作中如发现任何问题或疑问需立即联络上级管理层和ERP系统支持人员以寻求解决方案和研究计划.
· 准备所需文件并制作相关报告: 包括订单, 发票, 销售订单跟踪报告, 客户清单等等. 定期或依需求完成.
· 通过日常联络/定期拜访/沟通会议等与公司的授权客户建立并维持良好的关系, 了解并尽可能满足客户的业务需求.
· 记录和跟踪客户的付款明细同时核查应付款/过期款金额, 以确保客户的订单能准时发送
· 在销售订单核批后创建相关的系统发货指令, 通知工厂仓库或第三方物流仓库并指示运输公司安排货物的运送.
· 确保客户订单的处理严格按照公司政策和流程
· 专业高效地与其他部门进行沟通, 包括与数据管理部, 信用部, 物流部, 服务运营部在订单确认,信用核实,物料分配等方面的联络.
· 协助部门经理在信息确认和数据分析等方面按需要优化流程.
· 处理设备安装的录入登记
· 监控零部件/叫修/服务合同在SAP 的开票情况
要求:
· 大专学历
· 工作耐心仔细, 认真负责, 可信赖
· 优秀的个人沟通能力
· 能讲广东话，英语4级 或6 级
· 1-2年销售助理的工作经验. 有客户服务/客户业务处理相关经验的优先
· 熟悉SAP关于OTC模块(从订单到现金)操作的优先.
联系方式：
Email: alex.xu@zhaopin.com.cn | |||||||||||||
 |
|
 |
|
| ||
 |
|
 |