Customer Service and Operation Officer
公司行业：
公司类型：
公司规模：

职位类别：客户服务/技术支持
工作地点：上海 发布日期：2008-07-17
工作经验：3-5年 最低学历：本科
管理经验：否 工作性质：全职
招聘人数：若干

职位描述/要求：
Responsibilities:
Customer Service (70% ):
 
·        Be responsible for order to cash process and related reporting and analysis .
·        Ensure customer orders are being handled incompliance with within policies and procedures;
·        Communicate professionally, efficiently with all other teams including  Data management, Credit, logistic, Service operation for order confirmation, credit release ,material allocation etc.
·        Assist CFT manager in identifying, analyzing process areas that require improvement.
 
                 
Operation role (30%):
 
·        Assistant or lead the project management in operation team (supply chain , Logistic , customer service , master data ) for continues improvement .
·        Act as Operation SAP Super User to support & coordinate different functions within operation team and main contact window with SAP level II., provide the on job training to the new employee.
·        Be back up for operation role including planning, logistics, data master and customer service.
 
Requirements:
 
    • University graduate
        o 3 + years of working experience in multinational company, knowledge of ERP system is a must
    • Patient, earnest and reliable, carefulness
    • Good computer skills (MS office,) SAP system experience is preferred
    • Good interpersonal communication skills
    • Good command of both written and spoken English
    • Strong analysis and trouble shooting ability
    • Planning and handling Import/export documents, project management experience is preferred
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