Responsibilities:

-Use the Kodak Operating System as the way to run our business and delight our customers

-Provide post implementation and upgrade service and support

-Escalate all unresolved customer issues in accordance with SOP

-Actively monitor site performance

-VOC feedback

-Drive for high level of customer loyalty

-Identify & drive service contract renewals

-Data collection (SCAN feedback) to drive corrective action

-Support Prestaging and System Integration

Requirements:

-Background in HealthCare Information Systems (PACS/RIS systems)

-Well developed hands-on IT skills (preferably as a field service representative)

-Excellent written/oral communication skills

-Well developed customer relations skills

-Proven fast learner

-Strong troubleshooting and fault finding skills

 

Canidadates are required to have the training & experience in:

-Windows Server & Professional

-Soliaris or Unix

-Networking technologies/techniques

-PC hardware support

 

Candidates are also highly regarded to have the experience in the following protocols/standards:

-Desirable - SQL database creation, backup and maintenance

-Preferred – experience with Sybase, Oracle

-DICOM 3.0

-HL-7

 

Candidates must have the ability to:

-Liaise with Level 2 and Level 3 resources to address encountered issues & problems & feedback lessons learnt & discovered system bugs

-Provide telephone & remote (dialup, VPN) support to professional service team members, other service personnel & customer sites as required