Regional OTC Leader--500强美资公司招聘客户服务部经理
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职位描述/要求：
Responsibilities：
- Directs chemical sector OTC integration efforts within geography, including
acquisitions/JV’s．
- Responsible for customer support management．
- Responsible for providing needed support to ensure successful OTC implementation of Global
One．
- Responsible for training and quality assurance strategies．
- Implements region wide customer support model/processes as appropriate．
- Negotiates customer support model/process changes with Commercial leaders．
- P&L and budget planning responsibility for region’s customer support organization．
- Serves as member of International Council, where appropriate．
- Serves as member of OTC Process Council．
- Participates in industry benchmarking/customer support forums．
- Overall management scope includes approximately $150 million in sales revenue, 2 customer
support locations, and around 20 employees．
- Ensures process standardization across regions as appropriate．
Requirements：
- Bachelor's Degree, graduate degree preferred. Ability to speak multiple languages for the
region a plus. Must be fluent in English.
- 5 years of progressively increasing management experience (customer support, logistics,
． supply chain)
- Demonstrated leadership, change management and conflict resolution skills．
- Ability to create and communicate vision and engage the people within the organization．
- Knowledgeable of current customer industry support models, technology and processes.
- B2B support experience preferred．
联系方式：
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