At the BMW Group, everything starts with passion. It turns a profession into a vocation. It drives us to keep reinventing mobility and bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when expertise, highly professional processes and enjoyment of work unite that we can shape the future together. -Key interface with internal/external business partners to implement dealer quality and customer satisfaction related projects rollout. -Global customer satisfaction benchmark study & CQC (AG Customer Quality Committee) CN market key interface & coordination. -Overall responsible for Customer Board CN market implementation, including topic, content, organization, minutes, follow-up & reporting, 10 times per year. -Customer Board digital platform optimization, data upload, region coordination etc. What awaits you? -Key interface with internal/external business partners to implement dealer quality and customer satisfaction related projects rollout. -Global customer satisfaction benchmark study & CQC (AG Customer Quality Committee) CN market key interface & coordination. -Overall responsible for Customer Board CN market implementation, including topic, content, -organization, minutes, follow-up & reporting, 10 times per year. -Customer Board digital platform optimization, data upload, region coordination etc. -CSI project implementation, including agency steering and project quality control -Joy Index steering & management reporting & AG coordination. -Joy Index Online project overall responsible. -iGPM Customer Experience module -Other tasks assigned by line manager Qualifications and experience -Bachelor or above degree in Business Management or Economics -Excellent project management skills and experience -Good knowledge of new dealership implementation or relevant project management experience - Analytical with good planning and organizing skills -Excellent working performance record -Experience of premium brand management -Target oriented and persistent personality -Excellent communication and interpersonal skills -Local Chinese with fluent English is a must and German is an advantage - Strong team-work spirit -3-5 years working experience preferably in the automotive industry. -Experience in consultancy firms (auto sector) is also acceptable -The candidate is expected to have customer satisfaction relevant work experience. You are ready to join our fun team and ready to light your inspiration? Apply now!