- Exams services assistant (EOR) (CHI-356)
Examsservices assistant (EOR) (CHI-356)
The Customer Service team handles over 40000+ EOR applicationsfrom 4 regions in China per year as well as monitoring a pool of 80+ EORexaminers national wide.
WHATYOU WILL BE DOING AND WHY
This is interesting role for those who are looking to embark ona career with us; you will provide professional and effective service to IELTScandidates in China and ensure the IELTS EOR service is compliant with globalIELTS Administration Manual and take full responsibility for executing IELTSservice processes for four offices in China
WHATIS INTERESTING ABOUT IT
You can take pride in the fact that you will be part of a teamthat enables the British Council to meet its objectives and gives all our customersan exceptional experience. You will also be able to join regular professionaldevelopment, training and skills programmes to develop your experience andskills.
WHATWE ARE LOOKING FOR
Tobe able to qualify for this job role, you will require to have proficiency inEnglish B2 (Aptis, IELTS 5.5 or equivalent), Chinese (Mandarin native-speaker)and to have qualifications that are relevant to a bachelor’s degree and also tohave working experience in customer service environment with a level ofunderstanding of Windows platform application.
-PB 4/H (From Minimum of CNY 6,000)
-22 days of paid Annual Leave
-Accident Insurance, Life Insurance, Supplementary Medical Insurance andOverseas Business Travel Insurance
- Supplementary pension saving scheme available after 2 years' consecutiveservice
-Social Security Insurance and Housing Fund
Inreturn, the British Council offers an international working environment andgrowth prospects for the future as part of a rapidly expanding organisation.
StartDate: As soon as possible
ClosingDate: 10 December 2018 (23:59 UK time)
In your application, please include evidence of the relevantexperience which you possess, matched against the criteria listed in the RoleProfile and Person Specification for this post.
Pleasenote that we are not interested in any information that is irrelevant to thejob (such as marital status, age etc.).
For any queries related to this job pleaseemail ************************************* and the East AsiaRecruitment Team will aim to respond as quickly as possible.
Valuingdiversity is essential to the British Council’s work. We aim to abide by andpromote equality legislation by following both the letter and the spirit of itto try and avoid unjustified discrimination, recognising discrimination as abarrier to equality of opportunity, inclusion and human rights. All staffworldwide are required to ensure their behaviour is consistent with ourpolicies.
TheBritish Council is a full member of Keeping Children Safe (KCS) and hasachieved level 1 child safe certification. We believe that all children havethe right to be protected from all forms of abuse as set out in article 19,UNCRC, 1989 and that every child matters - everywhere in the world. In linewith the British Council's Child Protection policy, any appointment iscontingent on thorough checks including criminal record checks, in line withlegal requirements.
Founded in 1934, the British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.
We work with more than 100 countries across the world in the fields of arts and culture, English language, education, and civil society. Last year we reached over 65 million people directly and 731 million people overall including online, broadcasts and publications.
The British Council has had a presence in China since 1943, and since 1979 we have been operating as the Culture and Education Section of the British Embassy and Consulate-Generals in Beijing, Shanghai, Guangzhou, Chongqing, and Wuhan. We are excited with the opening of our first English centre in Mainland China in September 2017, which will be based in Nanjing.
Our work in China is of great importance to the global British Council operation, both politically and commercially. With more than 750 staff across our offices in China, we operate a wide range of programmes in English, exams, arts, and education in partnership with local authorities and partners.
We achieve significant impact and reach through our programmes which have engaged millions of young people and thousands of professionals and policy makers across China, including:
900,000 people who have taken an exam with us within the past year, be it an English language exam, such as the IELTS exam, or a professional exam, such as the ACCA qualification.
10,000 English teachers and one million students who have benefitted from our English language teacher training programmes in the past two years.
Nearly 155,000 Chinese students who are currently studying in the UK, many of whom have engaged with our work encouraging and supporting student mobility.
One billion people reached and influenced through our 2015 Year of Cultural Exchange, which comprised of more than 200 events across 14 Chinese cities, and our Shakespeare Lives campaign in 2016 achieved similar levels of impact.